[Use Case] Room TV at Hénin Beaumont Hospital, for the comfort and well-being of patients
Patient well-being is a core value of Hénin Beaumont Hospital, but they had a number of concerns about the quality of TV services.
Therefore, the hospital management wanted to do more than simply replace the receivers, suggesting high-performance communication tools that could both entertain and inform all their patients and staff.
The hospital now has a TV service that offers both enhanced entertainment and an innovative communication tool to improve interaction with its patients. In this way, the hospital has been able to produce digital communications materials and broadcast them directly to TVs in patients’ rooms or in communal areas. In addition, the interface is completely customised with the hospital’s livery, giving the impression of end-to-end management of patient comfort.
The patients are completely happy with it, as they have access to a “home-style” multimedia experience, with more than 38 general and special interest channels available, as well as educational content. The television works from the moment the patient arrives in their room, without the need for activation by a technician.
Visitors to the hospital are also more comfortable, with entertainment programmes available in waiting rooms and common rooms.
And finally, the hospital is benefitting from a solution that fits in with its management system, making it possible to harmonise the invoicing system for TV services with that of the hospital’s other services.